FAQs

Browse through these Frequently Asked Questions (FAQs) to find answers to commonly raised questions.

I forgot my password. What should I do now?

If you are a pharmacy owner and you forgot your password to the main pharmacy admin panel, you will have to contact Simpilli/PharmaSimpilli administration to reset your password. We will need to verify your identity. You can reach us at [email protected].
If you forgot your password for individual pharmacist admin panel or the PharmaSimpilli app, you can contact your pharmacy owner. Pharmacy owner can Edit the pharmacist or driver profile and change the password to a new password.

Is Simpilli and PharmaSimpilli compliant with the Health Insurance Portability and Accountability Act?

Yes, our servers are compliant with HIPAA, so you can use Simpilli and PharmaSimpilli with confidence.

Can I receive a copy of all prescriptions in my email to keep records?

Yes, you can set this in the edit profile section of the pharmacy admin panel.

How do I turn the notification on and off?

Tap on 'More' icon on the bottom bar of the app, and then you can tap on notification to turn it on and off.

How do I sort 'Orders' based on the timeline?

You can tap on the sort icon on the top right of the 'Orders' screen and then select your preference.